Our Professional CV Writing Service Terms, Conditions and Privacy Statement
Grieves Pryce payment, cancellation and refund Policy:
This is the user friendly version of our terms and conditions and you agree to be bound by these terms as laid out in the full terms and conditions, tilted Full Terms & Conditions. In the case of contradiction then please refer to the full terms and conditions.
1. Payment is required in full before any service will commence.
2. If you are paying by electronic or telephone bank transfer then we reserve the right to delay
commencement of services until funds are received in full and are cleared into our account.
3. If you are paying by credit/debit card your card will be debited on acceptance of your order
so as to ensure that sufficient funds/credit are/is available.
4. All credit/debit cards are subject to validation checks and authorisation by the card issuer.
If the issuer of your card refuses to authorise payment, we will not be liable for any delay
or non-delivery and we are not obliged to inform you of the refusal.
5. When taking a credit/debit card payment, your details will remain fully secure and
confidential. They will not be kept on file and are not available for viewing by any
unauthorised party. Grieves Pryce Executive Resourcing are registered Data Controllers
under the ICO (Information Commissioners Office), that promotes public access to official
information and protecting your personal information. Our registration number is
6. Within the UK, all services are deemed to begin, by agreement, before the end of the
cooling off period (as defined by United Kingdom’s Consumer Protection (Distance Selling)
Regulations 2000). Under the above-mentioned regulations, our C.V. writing services are
‘made to the consumer’s specifications or clearly personalised’ and are therefore exempt
from any refund. However, we do allow a cancellation on a standard service only if
notification is received in writing within 24 hours of payment but is prior to Grieves Pryce
commencing work on your behalf.
7. In the unlikely event that a suspected error is made in billing your credit/debit card, we
will provide a full and immediate refund, pending further investigation by the
8. We reserve the right to terminate any contract due to offensive, aggressive or abusive
behaviour from a client.
9. You agree that any information included in a Professional CV created by Grieves Pryce for you is a true reflection of your employment history, associated claims or achievements. Grieves Pryce or any agent of Grieves Pryce is not in any way liable or accountable for the content of the Professional CV or the accuracy of its claims and that you are completely responsible for ensuring the accuracy of all content.
10. You agree that our Professional CV Service is a method for writing and formatting a CV only. As such, you also agree that you are fully aware that the Professional CV or other services that this website offers can not in any way guarantee an interview, the possibility of securing work or promotion. You accept by employing any of our services that you are solely responsible for any future personal consequence in relation to the use of our products or services.
11. The service: You are limited to: 1 initial consultation and 1 amendment consultation for any written service and this may be either via email or telephone. If you fail to keep an agreed consultation or amends appointment without notice you forfeit your use of the service and the monies paid. If we agree to work with you, will be charged 40% of the original monies to re-book the consultation. Failure to keep the allocated time will result in you losing your entitlement and you forefeit the monies paid to cover the cost of the invoiceable time lost by Grieves Pryce. If you fail to respond to contact requests in regards to amends or to agree to a mutually acceptable amends consultation within 24 hours then we will interpret this as a notification of satisfaction with the service provided on your part and will archive your assignment whereby it will only be reopened at our discretion. Once an email has been received with amendments from you it will be actioned and the final CV will be sent to you. Upon ending a telephone amendment conversation, your amendments will be actioned and your final CV sent to you. In either instance, this will end our arrangement with you. If you require further changes to a CV this will be invoiced at the prevailing rate for each amendment required and work will commence until the invoice is settled in full and this work will be completed as an amendment to the final CV. Our interpretation of completed is final and is non-negotiable.
12. CV Updates: The career updates referred to in our CV packages refer to a position held being transcribed onto your CV as a latest role. This does not constitute a rewrite of a CV we have provided. A future update will only be provided if we have received a review of our Professional CV writing services within 14 days of the first request. The review should reflect your experience and be a true account of the services provided. The review does not require you to disclose who you are and therefore your privacy is assured. If you do not wish to review our service then you agree that you are forfeiting your requirement of a future update of your CV. If you wish to have another CV with a different bias or emphasis then please refer to the schedule of costs on the packages pages.
13. All prices are exclusive of VAT. VAT will be calculated at the prevailing rate before completing your order and added to provide a total payable for customers based within the EU, including the UK.
No charge is made in respect of VAT for customers based outside the EU. Please note that
we are not responsible for any other importation taxes, sales taxes or charges that may be
levied at the delivery destination. Our VAT number is GB 850 6117 44.
E. & O.E.
This agreement applies as between you, the User of this Website and Grieves Pryce Ltd, the owner(s) of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.
1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
“Account” means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;
“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
“Grieves Pryce Ltd”
means Grieves Pryce Ltd 145-157 ST John Street, London EC1V 4PW;
“Service” means collectively any online facilities, tools, services or information that Grieves Pryce Ltd makes available through the Website either now or in the future;
“Services” means the services available to you through this Website, specifically CV Writing, Amendments and any service in relation to the services advertised.;
“Payment Information” means any details required for the purchase of Services from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
“Purchase Information” means collectively any orders, invoices, receipts or similar that may be in hard copy or electronic form;
“Premises” Means our place(s) of business located at this web domain http://www.professionalcvexperts.co.uk;
“System” means any online communications infrastructure that Grieves Pryce Ltd makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users” means any third party that accesses the Website and is not employed by Grieves Pryce Ltd and acting in the course of their employment; and
“Website” means the website that you are currently using http://www.professionalcvexperts.co.uk and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. Age Restrictions
Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.
3. Business Customers
These Terms and Conditions also apply to customers procuring Services in the course of business. <>.
4. Intellectual Property
4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Grieves Pryce Ltd, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Grieves Pryce Ltd.
5. Third Party Intellectual Property
5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
6. Fair Use of Intellectual Property
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
7. Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Grieves Pryce Ltd or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
8. Links to this Website
Those wishing to place a link to this Website on other sites may do so only to the home page of the site http://www.professionalcvexperts.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Grieves Pryce Ltd. To find out more please contact us via the request form at http://www.professionalcvexperts.co.uk/link-exchange/ .
9. Use of Communications Facilities
9.1 When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:
9.1.1 You must not use obscene or vulgar language;
9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
9.1.3 You must not submit Content that is intended to promote or incite violence;
9.1.4 It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
9.1.6 You must not impersonate other people, particularly employees and representatives of Grieves Pryce Ltd or our affiliates; and
9.1.7 You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.
9.2 You acknowledge that Grieves Pryce Ltd reserves the right to monitor any and all communications made to us or using our System.
9.3 You acknowledge that Grieves Pryce Ltd may retain copies of any and all communications made to us or using our System.
9.4 You acknowledge that any information you send to us through our System, email or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.
10.1 In order to procure Services on this Website and to use the facilities you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:
10.1.1 all information you submit is accurate and truthful;
10.1.2 you have permission to submit Payment Information where permission may be required; and
10.1.3 you will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.
10.2 It is recommended that you do not share your Account details, particularly your username and password. Grieves Pryce Ltd accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
10.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact Grieves Pryce Ltd immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until 24 hours before provision of Services has commenced. In the event that an unauthorised provision commences prior to your notifying us of the unauthorised nature of the order or payment, [Grieves Pryce Ltd accepts no liability or responsibility and you should make contact with the third party service provider detailed in the Purchase Information] OR [Grieves Pryce Ltd will suspend provision of Services and the withdrawal of any scheduled payments pending investigation. Following investigation, it shall be determined whether or not to cancel the Services and make a full or partial refund of the payment].
10.4 When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.
11. Termination and Cancellation
11.1 Either Grieves Pryce Ltd or you may terminate your Account. If Grieves Pryce Ltd terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
11.2 If Grieves Pryce Ltd terminates your Account, any current or pending orders or payments on your Account will not be cancelled and provision of Services will not commence.
11.3 Grieves Pryce Ltd reserves the right to cancel orders or payments without stating reasons, for any reason prior to processing payment or commencing Services provision.
11.4 You have the right to cancel your order for the Services within a statutory 7 working day cooling-off period. This period begins when you receive written confirmation of your order from Grieves Pryce Ltd. If the provision of the Services commences within the cooling-off period, your right to cancel under this provision shall end.
11.5 If orders or payments are cancelled for any reason prior no later than 24 hours before commencement of Services provision you will be refunded any monies paid in relation to those purchases.
11.6 If you terminate your Account any non-completed orders or payments will be cancelled but you will not be entitled to a refund to any monies paid in relation to those orders.
12. Services, Pricing and Availability
12.1 Whilst every effort has been made to ensure that all descriptions of Services available from Grieves Pryce Ltd correspond to the actual Services, Grieves Pryce Ltd is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause 13.4 for incorrect Services.
12.2 Where appropriate, you may be required to select the required level of Services suitable for your requirement in accordance with our measurement.
12.3 Grieves Pryce Ltd does not represent or warrant that such Services will be available. Availability indications are not provided on the Website as other orders made prior or at the time of your order will take priority..
12.4 All pricing information on the Website is correct at the time of going online. Grieves Pryce Ltd reserves the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated every month end..
12.5 In the event that prices are changed during the period between an order being placed for Services and Grieves Pryce Ltd processing that order and taking payment, [you will be contacted prior to your order being processed with details of the new price] OR [provision of Services shall commence as per your order and you will be charged the original price].
12.6 All prices on the Website do not include VAT. Grieves Pryce Ltd’s VAT number is 850 6117 44.
13. Provision of Services
13.1 Provision of Services shall commence when full payment has been received or as otherwise detailed in the Terms & Conditions pertaining directly to those Services.
13.2 Grieves Pryce Ltd shall use its best endeavours to provide the Services with reasonable skill and care.
13.3 Provision of all Services shall be subject to the terms and conditions pertaining directly to those Services.
13.4 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact us within 10 days to inform us of the mistake. Grieves Pryce Ltd will ensure that any necessary corrections to the Services provided are made within 7 working days.
13.5 Grieves Pryce Ltd reserves the right to exercise discretion with respect to any alterations to Services under the provisions of this Clause 13. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
13.5.1 Any use or enjoyment that you may have already derived from the Services;
13.5.2 Any characteristics of the Services which may mean that cessation of provision is impossible without significant further work on the part and at the expense of Grieves Pryce Ltd.
Such discretion to be exercised only within the confines of the law.
15.1 Grieves Pryce Ltd makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
15.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
15.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
15.4 Whilst Grieves Pryce Ltd uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.
16. Changes to the Service and these Terms and Conditions
Grieves Pryce Ltd reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If Grieves Pryce Ltd is required to make any changes to Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
17. Availability of the Website
17.1 The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be 100% free of grammatical errors and / or faults. However, we do guarantee that the spelling and context accuracy of our CV or other written work will not be lower than 99.75%. This is calculated by the number or words in a documents entirety and not on any one page which is measured to the maximum extent permitted by law. Should the accuracy fall below 99.75 we agree that you shall be entitled only to receiving the corrected version within one working day of you notifying us of the error and of us agreeing that the error can be corrected within the context of the document without changing the bias of the intended meaning. You agree that the writing used to provide documents for is commonly described as technical and that some rules of conventional written English can not be used (first person). Note; we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information (grammatical or otherwise), compatibility and satisfactory quality. You agree and accept that the final responsibility for the accuracy of any document we provide to you is yours, that you shall check the document(s) for errors before sending to any third party, uploading to any website, or applying for any job/position, that you shall be bound by this clause. Within the UK, all services are deemed to begin, by agreement, before the end of the cooling off period (as defined by United Kingdom’s Consumer Protection (Distance Selling Regulations 2000). Under the above-mentioned regulations, all our writing services are ‘made to the consumer’s specifications or clearly personalised’ and are therefore exempt
from any refund.
17.2 Grieves Pryce Ltd accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
18. Limitation of Liability
18.1 To the maximum extent permitted by law, Grieves Pryce Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.
18.2 Nothing in these Terms and Conditions excludes or restricts Grieves Pryce Ltd’s liability for death or personal injury resulting from any negligence or fraud on the part of Grieves Pryce Ltd.
18.3 Nothing in these Terms and Conditions excludes or restricts Grieves Pryce Ltd’s liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
18.4 Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
19. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
20. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
21. Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Grieves Pryce Ltd.
22.1 All notices / communications shall be given to us either by post to our Premises (see address above) or by email to firstname.lastname@example.org. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
22.2 Grieves Pryce Ltd may from time to time send you information about our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from us..
23. Law and Jurisdiction
These Terms and Conditions and the relationship between you and Grieves Pryce Ltd shall be governed by and construed in accordance with the Law of England and Wales and Grieves Pryce Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners – Grieves Pryce Ltd. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and it’s owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Cookies are small files saved to the users computers hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through it’s server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and it’s external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or it’s owners do so at their own discretion and provide any such personal details requested at their own risk. With the exception of Credit Card information, your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and it’s owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if your express permission was granted when submitting any form to email process.
Your details are not passed on to any third parties. We do not store credit card information.
Grieves Pryce Ltd is registered with Information the Commisioners Office
(www.ico.gov.uk) Reg: Z9230775
A signed member of the Personal Information Promise: (http://www.ico.gov.uk/for_organisations/data_protection/topic_guides/personal_information_promise.aspx)
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to; Grieves Pryce Ltd, Trym Lodge, 1 Henbury Road, BS9 3HQ.
Email marketing campaigns published by this website or it’s owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign.
Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and it’s owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and it’s owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor it’s owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and it’s owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy url’s [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgment before clicking any shortened url’s published on social media platforms by this website and it’s owners. Despite the best efforts to ensure only genuine url’s are published many social media platforms are prone to spam and hacking and therefore this website and it’s owners cannot be held liable for any damages or implications caused by visiting any shortened links.